PERANCANGAN SISTEM INFORMASI CHATBOT MANAGEMENT PADA PT X DENGAN METODOLOGI FRAMEWORK FOR THE APPLICATION OF SYSTEMS THINKING
PT X is a sheet metal manufacturing company that processes orders through insourcing and outsourcing. PT X utilizes sales orders (SO) as documents containing order information. During production, response times to customers are often delayed due to manual data verification. This is caused by inco...
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| Format: | Final Project |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/83611 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |
| Summary: | PT X is a sheet metal manufacturing company that processes orders through
insourcing and outsourcing. PT X utilizes sales orders (SO) as documents
containing order information. During production, response times to customers are
often delayed due to manual data verification. This is caused by incomplete data
available to the chatbot and the absence of a platform for configuring customer and
subcontractor contact information. This research aims to identify the requirements
for a chatbot management information system, propose business process
improvements for PT X, and design a chatbot management information system
tailored to the needs of PT X.
The chatbot management information system is designed using the Framework for
the Application of System Thinking (FAST) methodology, which comprises eight
stages: scope definition, problem analysis, requirement analysis, logical design,
decision analysis, physical design and integration, construction and testing, and
installation and delivery. However, this research does not cover the installation and
delivery stage.
The research outcomes indicate that the proposed chatbot management information
system enhances the effectiveness of the existing chatbot system. The chatbot
management system can be utilized to store order data and manage contact
information for notification recipients (customers and subcontractors). The
designed information system has been verified against the functional and non-
functional requirements and validated against the proposed business processes to
be implemented by PT X. Furthermore, several analyses of the designed information
system solution were conducted, including the system’s strengths and weaknesses,
the use of modern technology, and managerial implications. Consequently, the
designed chatbot management information system is deemed capable of addressing
the issues faced by PT X.
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