PERANCANGAN SISTEM MANAJEMEN MUTU PT NICSLAB GLOBAL INDUSTRI BERDASARKAN ISO 9001:2015

• Main Author: Setiawan, Salsabila
• Format: Final Project
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/83708
• Institution: Institut Teknologi Bandung

PT Nicslab Global Industri (NGI) is a contract manufacturing company for Nicslab, a startup that designs and manufactures chip-scale semiconductor devices. The company has experienced an increase in demand and plans to establish standards before expanding. Additionally, one of Nicslab’s clients expects product quality to be guaranteed by a quality standard, but the company has never applied for ISO certification. As NGI creates significant value for Nicslab's products, stakeholders have aimed that NGI should be ISO certified. ISO 9001:2015 was chosen because it is a common international standard for quality. Furthermore, a Quality Management System (QMS) provides a mindset and culture for continuous improvement. Therefore, this study aims to design a QMS that meets the requirements of ISO 9001:2015 and can be implemented for a startup company. The business process improvement design uses the PDCA framework, guided by PCF, and visualized with a Role-Activity Diagram. The quality documents are prepared based on the mandatory documentation requirements of ISO. The design results show that operational requirements are almost fully met, while there is a significant gap in managerial requirements. The design includes business processes and documents for Management Review, Internal Audit, Risk Management, Document Management, Competency, Customer Management, Equipment Calibration, and a Quality Manual for NGI.