PERANCANGAN SISTEM INFORMASI ENTERPRISE RESOURCE PLANNING (ERP) PADA TOKO KECANTIKAN GLAMIFY

• Main Author: Krystheara, Cheryl
• Format: Final Project
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/84019
• Institution: Institut Teknologi Bandung

Enterprise Resource Planning (ERP) is a software that is able to integrate the activities and processes that occur in a company, both for small and large companies. Glamify, a newly launched beauty store, seeks to improve customer experience by integrating related components in the store's business processes. The purpose of this research is to help Glamify manage their business processes in a more flexible, integrated, and agile way, in order to increase customer satisfaction. In this research, open source ERP is used. The planning of the ERP system was done by using the prototyping method. The method allows for clear interaction and communication between users and developers due to its iterative approach. The steps taken in this research began with the identification of the requirements and business processes of Glamify. The research is continued by making the proposed business process based on the needs, and then Glamify will first verify it. After that, there will be process identification using context diagrams, decomposition diagrams, and data flow diagrams. Then, it is important to analyze the alternative ERP software that can be used based on the needs, as well as the identification of the ERP modules needed. Finally, the configuration and development of the ERP system prototype is done. The result is an ERP system design using Odoo ERP system that uses sales, customer relationship management, point of sales, purchasing, inventory, and accounting modules. In this research, an ERP system design and prototype is created based on Glamify's needs and business processes. The designed prototype is then tested and validated by Glamify to ensure the suitability of the system output to their needs. The design results have shown the integration and automation of Glamify's business processes, so that it can help Glamify make better decisions, manage operations effectively, serve customers well, and reduce data or process errors.