MOBILE APPLICATION DESIGN FOR INTEGRATING ITB SERVICES WITH TECHNOLOGY INFRASTRUCTURE SUPPORT TO ENHANCE EASE AND PRACTICALITY IN ACCESSING THE SERVICES

• Main Author: Dias, Natanael
• Format: Final Project
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/84073
• Institution: Institut Teknologi Bandung

Nowadays, technology is developing very rapidly, providing many services that fulfill human needs by utilizing technology. One solution for utilizing technology in education is the concept of a smart campus. One of the role model campuses in implementing a smart campus is ITB. However, until now, the services offered by ITB are still scattered across different websites and applications. This often confuses users, especially the academic community at ITB, when they want to access several services. For example, educational services can be accessed through four different platforms: Edunex, Cognisia Mobile, SIX, and MySIX ITB. The multitude of separated services also leads to users not being aware of all the services ITB offers. One such service that is rarely known to students is the health service. Therefore, there is a need for a system that can integrate these separate ITB services to enhance ease and practicality in accessing them. The system to be designed is a mobile application integrating ITB services. This mobile application design will be developed using the DSRM research method with the assistance of the AE concept. Although AE has several layers, this design will only analyze the technology infrastructure layer, while other layers such as business, data, and application will be analyzed in the design report by partner. The design process will involve several stages. It will start with analyzing the current state of ITB services, observing existing solutions at other campuses, analyzing the current ITB technology infrastructure, analyzing architecture and user requirements, and identifying the urgency. After that, a solution aimed at enhancing ease and practicality for users in accessing ITB services will be determined. The solution will be in the form of a design for a mobile application integrating ITB services. Then, the development and design of the solution will be carried out in the form of technology infrastructure architecture and high-fidelity design. The design will be the main part of the demonstration process. Next, an evaluation process will be conducted to ensure the analysis of requirements has been met in terms of architecture and users, and a questionnaire will be used to assess the mobile application design compared to current services, focusing on ease and practicality. The results of these stages will be communicated with stakeholders represented by the advising and examining lecturers. The evaluation results show that both the technology infrastructure design and the application design have met the architecture and user requirements, integrating at least 12 ITB services and supporting the fulfillment of business, data, and application strategies. To assess the level of ease and practicality, two questionnaires were created for evaluation. One questionnaire allowed respondents to demonstrate the design and perform tasks as requested, while the other allowed respondents to compare their experience using the current services after demonstrating the integrated mobile application. The first questionnaire received 204 respondents and the second received 156 respondents. The results showed that with the design of this integrated mobile application, the level of ease increased by 132% and practicality by 127%. These figures were based on the percentage increase in the average scores of ease and practicality before and after the implementation of the integrated mobile application design. The evaluation results prove that the objectives have been achieved.