PROPOSED PERFORMANCE MANAGEMENT SYSTEM FOR PT. INDOSAT OOREDOO HUTCINSHON USING KNOWLEDGE-BASED PERFORMANCE MANAGEMENT SYSTEM

• Main Author: Adriel Fauzan, Muhammad
• Format: Theses
• Language: Indonesia
• Subjects: Manajemen umum
• Online Access: https://digilib.itb.ac.id/gdl/view/84319
• Institution: Institut Teknologi Bandung

The study presents a comprehensive analysis and proposed implementation of a Knowledge-Based Performance Management System (KBPMS) for PT. Indosat Ooredoo Hutchinson. This started by framing the backdrop of a rapidly evolving Indonesian telecommunications sector, emphasizing the critical role of effective performance management systems in the middle of intense market competition and technological advancement. The study also delineates the problem as PT. Indosat's challenge in maintaining and enhancing its performance due to competitive pressures and operational inefficiencies. The theoretical foundation leverages performance management theories and the concept of the KBPMS framework. The research focuses on customizing these frameworks to address PT. Indosat's specific challenges, with a strategic emphasis on aligning company vision, mission, and strategies with performance measures that reflect on all the perspectives. The study will customize KBPMS effectively to address the company’s needs by focusing on organizational output, internal processes, and resource capabilities. Through the detailed design and implementation plan, the study outlines how the system could integrate with current processes to foster a culture of continuous improvement and strategic alignment. This comprehensive approach underscores the potential of a tailored performance management system to not only mitigate existing challenges but also propel the company toward sustainable growth and competitive advantage in the Indonesian telecommunications landscape.