INFORMATION TECHNOLOGY GOVERNANCE ANALYSIS FOR PT SURVEYOR INDONESIA USING COBIT FRAMEWORK (CASE STUDY : DS 13-MANAGE OPERATION)

Information Technology (IT) governance model specifically developed to align with the organization strategy and objectives. This research provides an information technology governance model design for PT. Surveyor Indonesia based on delivery & support and monitoring domain in COBIT framework. Th...

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Main Author: ODE RIZAL ADIKRISHNA (NIM 23506022) , LA
Format: Theses
Language:Indonesia
Online Access:https://digilib.itb.ac.id/gdl/view/8456
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Institution: Institut Teknologi Bandung
Language: Indonesia
id id-itb.:8456
institution Institut Teknologi Bandung
building Institut Teknologi Bandung Library
continent Asia
country Indonesia
Indonesia
content_provider Institut Teknologi Bandung
collection Digital ITB
language Indonesia
description Information Technology (IT) governance model specifically developed to align with the organization strategy and objectives. This research provides an information technology governance model design for PT. Surveyor Indonesia based on delivery & support and monitoring domain in COBIT framework. The model design was aligned with PT. Surveyor Indonesia strategy and objective characteristics, and will become an IT governance standard for PT. Surveyor Indonesia and the other BUMN which have similar field of work. IT governance model development in PT. Surveyor Indonesia begin with documents acquisition about corporate vision, mission, strategy, objective, organization's structure and IT governance policies. The next phase is conducting PT. Surveyor Indonesia IT governance condition analysis which consists of IT function position analysis, management awareness analysis, IT governance requirement analysis, and maturity level analysis. The last phase is giving recommendations to overcome the IT processes maturity gap and developing the IT governance model design for PT. Surveyor Indonesia. IT function in PT. Surveyor Indonesia organization's structure represented by Information Technology Unit under the Financial and Administrative Directorate. Information Technology Unit has a very important role in supporting all main activities in PT. Surveyor Indonesia. Information Technology Unit is an organization which is fully responsible to manage IT and directly responsible to the board of director. Information Technology Unit job, function and responsibility covering all the aspects which related with the Information Technology (initiating, planning, implementation, monitoring and controlling), in order to achieve the optimized IT performance, and supported by professional IT staff who have clear responsibilities. Management awareness analysis was carried to observe PT. Surveyor Indonesia management's expectation and opinion about the requirement level of each COBIT IT processes to the corporate goal achievement and the responsible party for the processes. Management awareness identification conducted by asking management awareness questionnaire to all non-IT management. Based on the questionnaire result analysis, it is known that all processes (17 processes) in Delivery & Support and Monitoring domain are necessary to be included in PT. Surveyor Indonesia IT governance and most of the processes (11 processes) should be handled by PT. Surveyor Indonesia Information Technology Unit. The existing IT processes evaluated by using maturity model and compared with target maturity level which identified from the corporate vision, mission, strategy, policy and information system implementation target. The target maturity level identified for PT. Surveyor Indonesia is 4 (Managed and Measurable). Based on the interview result with the head of Information Technology Unit, Infrastructure and Hardware division staff, and system and software development division staff in PT. Surveyor Indonesia, it is known that the processes maturity level varied from (Initial/Ad Hoc) to 4 (Managed and Measurable). The differences between the current IT process maturity level and the expected IT maturity level require an alignment process by giving the recommendations for each process which have the maturity level gap. The IT governance model design for PT. Surveyor Indonesia was developed for Delivery & Support and Monitoring domain. The IT governance model did not include the all processes in both domains. The process selected based on the lowest maturity level and the highest management expectations. Based on the result of management awareness questionnaire from the degree of process importance and the maturity level assessment results, it is known that the DS13 (manage operation) process has the lowest maturity level and the highest management expectation, as a result, the IT governance model design for PT. Surveyor Indonesia developed for the DS13 process.
format Theses
author ODE RIZAL ADIKRISHNA (NIM 23506022) , LA
spellingShingle ODE RIZAL ADIKRISHNA (NIM 23506022) , LA
INFORMATION TECHNOLOGY GOVERNANCE ANALYSIS FOR PT SURVEYOR INDONESIA USING COBIT FRAMEWORK (CASE STUDY : DS 13-MANAGE OPERATION)
author_facet ODE RIZAL ADIKRISHNA (NIM 23506022) , LA
author_sort ODE RIZAL ADIKRISHNA (NIM 23506022) , LA
title INFORMATION TECHNOLOGY GOVERNANCE ANALYSIS FOR PT SURVEYOR INDONESIA USING COBIT FRAMEWORK (CASE STUDY : DS 13-MANAGE OPERATION)
title_short INFORMATION TECHNOLOGY GOVERNANCE ANALYSIS FOR PT SURVEYOR INDONESIA USING COBIT FRAMEWORK (CASE STUDY : DS 13-MANAGE OPERATION)
title_full INFORMATION TECHNOLOGY GOVERNANCE ANALYSIS FOR PT SURVEYOR INDONESIA USING COBIT FRAMEWORK (CASE STUDY : DS 13-MANAGE OPERATION)
title_fullStr INFORMATION TECHNOLOGY GOVERNANCE ANALYSIS FOR PT SURVEYOR INDONESIA USING COBIT FRAMEWORK (CASE STUDY : DS 13-MANAGE OPERATION)
title_full_unstemmed INFORMATION TECHNOLOGY GOVERNANCE ANALYSIS FOR PT SURVEYOR INDONESIA USING COBIT FRAMEWORK (CASE STUDY : DS 13-MANAGE OPERATION)
title_sort information technology governance analysis for pt surveyor indonesia using cobit framework (case study : ds 13-manage operation)
url https://digilib.itb.ac.id/gdl/view/8456
_version_ 1820664417081098240
spelling id-itb.:84562017-09-27T15:37:10ZINFORMATION TECHNOLOGY GOVERNANCE ANALYSIS FOR PT SURVEYOR INDONESIA USING COBIT FRAMEWORK (CASE STUDY : DS 13-MANAGE OPERATION) ODE RIZAL ADIKRISHNA (NIM 23506022) , LA Indonesia Theses INSTITUT TEKNOLOGI BANDUNG https://digilib.itb.ac.id/gdl/view/8456 Information Technology (IT) governance model specifically developed to align with the organization strategy and objectives. This research provides an information technology governance model design for PT. Surveyor Indonesia based on delivery & support and monitoring domain in COBIT framework. The model design was aligned with PT. Surveyor Indonesia strategy and objective characteristics, and will become an IT governance standard for PT. Surveyor Indonesia and the other BUMN which have similar field of work. IT governance model development in PT. Surveyor Indonesia begin with documents acquisition about corporate vision, mission, strategy, objective, organization's structure and IT governance policies. The next phase is conducting PT. Surveyor Indonesia IT governance condition analysis which consists of IT function position analysis, management awareness analysis, IT governance requirement analysis, and maturity level analysis. The last phase is giving recommendations to overcome the IT processes maturity gap and developing the IT governance model design for PT. Surveyor Indonesia. IT function in PT. Surveyor Indonesia organization's structure represented by Information Technology Unit under the Financial and Administrative Directorate. Information Technology Unit has a very important role in supporting all main activities in PT. Surveyor Indonesia. Information Technology Unit is an organization which is fully responsible to manage IT and directly responsible to the board of director. Information Technology Unit job, function and responsibility covering all the aspects which related with the Information Technology (initiating, planning, implementation, monitoring and controlling), in order to achieve the optimized IT performance, and supported by professional IT staff who have clear responsibilities. Management awareness analysis was carried to observe PT. Surveyor Indonesia management's expectation and opinion about the requirement level of each COBIT IT processes to the corporate goal achievement and the responsible party for the processes. Management awareness identification conducted by asking management awareness questionnaire to all non-IT management. Based on the questionnaire result analysis, it is known that all processes (17 processes) in Delivery & Support and Monitoring domain are necessary to be included in PT. Surveyor Indonesia IT governance and most of the processes (11 processes) should be handled by PT. Surveyor Indonesia Information Technology Unit. The existing IT processes evaluated by using maturity model and compared with target maturity level which identified from the corporate vision, mission, strategy, policy and information system implementation target. The target maturity level identified for PT. Surveyor Indonesia is 4 (Managed and Measurable). Based on the interview result with the head of Information Technology Unit, Infrastructure and Hardware division staff, and system and software development division staff in PT. Surveyor Indonesia, it is known that the processes maturity level varied from (Initial/Ad Hoc) to 4 (Managed and Measurable). The differences between the current IT process maturity level and the expected IT maturity level require an alignment process by giving the recommendations for each process which have the maturity level gap. The IT governance model design for PT. Surveyor Indonesia was developed for Delivery & Support and Monitoring domain. The IT governance model did not include the all processes in both domains. The process selected based on the lowest maturity level and the highest management expectations. Based on the result of management awareness questionnaire from the degree of process importance and the maturity level assessment results, it is known that the DS13 (manage operation) process has the lowest maturity level and the highest management expectation, as a result, the IT governance model design for PT. Surveyor Indonesia developed for the DS13 process. text