DIGITAL PUBLIC INFRASTRUCTURE (DPI) ARCHITECTURE DESIGN FOR INSURANCE CLAIMS MANAGEMENT: A CASE STUDY OF RSKB HALMAHERA SIAGA

• Main Author: Margareth Nauli, Joanna
• Format: Final Project
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/84969
• Institution: Institut Teknologi Bandung

The rapid development of technology has brought about significant changes in various aspects of human life, including the healthcare sector. One of the technological approaches advocated by UNDP is Digital Public Infrastructure (DPI), which encompasses digital systems that facilitate user identification, digital payment processes, and the exchange of data and information. This infrastructure is crucial in addressing challenges related to geography, time, and costs that currently hinder access to claims handling services. The research background explains the need for digital infrastructure that supports an efficient claims handling system at RSKB Halmahera Siaga Bandung, with the aim of enhancing and achieving access to healthcare services and inclusion. The objective of this final project is to design and develop a DPI that can be used in the insurance claims handling system in the healthcare sector. The approach utilizes The Open Group Architecture Framework Architecture Development Method (TOGAF ADM), which includes the stages of the Preliminary Phase, Architecture Vision, Business Architecture, and Information Systems Architecture. The expected outcome of this final project is the architecture design of a dashboard based on optimal DPI standards, capable of addressing the operational challenges faced by RSKB Halmahera Siaga Bandung. With this infrastructure, it is expected to improve the accessibility of healthcare services and synergy in the sector, supporting beneficial development.