EXPLORING JOB SATISFACTION ISSUES : A CASE OF CV XYZ

• Main Author: Nuraini, Susan
• Format: Final Project
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/85608
• Institution: Institut Teknologi Bandung

In Indonesia, Micro, Small and Medium Enterprises (MSMEs) play an important role in economic stability. This research focuses on CV XYZ, an MSME engaged in the retail trade of motor vehicle parts, maintenance, and repair. Although CV XYZ contributes to the local economy, the company faces internal challenges related to human resources, such as high absenteeism, tardiness, and suboptimal performance. Supported by theory and company insights, these problems are caused by employee job dissatisfaction. Job satisfaction is important because it impacts happiness, health, productivity, positive work behavior, and company profits. Therefore, this study aims to identify and analyze problematic dimensions of job satisfaction at CV XYZ and understand their causes. The research used a qualitative approach through semi-structured interviews with eight CV XYZ employees using Spector's Job Satisfaction Survey measurement tool and data triangulation with Focus Group Discussions (FGDs). The in-depth analysis validated that the dimensions of salary, promotion, supervision, and fringe benefits are at the "dissatisfaction" level, while the dimensions of coworkers, nature of work, and communication are at the "ambivalent" level, and the operational procedures dimension is at the "satisfaction" level. The issues within the salary dimension are attributed to inadequate salary, inadequate salary increases, perceived inequity, and situational compensation. Promotion problems are caused by limited promotion opportunities. Supervision dissatisfaction stemmed from leadership lacking empathy and unprofessional behavior. Benefits issues are caused by limited benefits and ineffective leave management. Contingent reward problems are caused by insufficient rewards, emphasis on negative reinforcement, and inadequate performance evaluation. Nature of work issues are caused by unsatisfying work and lack of development opportunities. Coworker dissatisfaction stems from interpersonal conflicts, job distribution problems, and social interaction problems, with positive aspects being supportive working relationships and competent teams. Communication problems are caused by inadequate organizational communication with the positive side of effective informal communication. This research also found specific impacts of the problematic dimensions at CV XYZ, namely minimal contribution, shifted priorities, lack of motivation, suboptimal attendance, and perceived inequity. However, this study has limitations in terms of generalization to a wider scope and may only apply to CV XYZ. The findings of this study can be used as a reference for companies to design more effective strategies in increasing employee job satisfaction, which in turn can increase productivity and overall company performance.