ENHANCING PERFORMANCE AND WORK ETHICS OF LOW-EDUCATED EMPLOYEES

• Main Author: Irene Celica, Rudang
• Format: Theses
• Language: Indonesia
• Subjects: Manajemen umum
• Online Access: https://digilib.itb.ac.id/gdl/view/85865
• Institution: Institut Teknologi Bandung

This thesis explores strategies to enhance the performance and work ethics of employees with limited educational backgrounds through the implementation of business ethics and organizational development practices. The research addresses the critical challenges faced by companies in managing low-educated employees, particularly in the context of PT Medi Modular Luar Biasa (PT MMLB), an Indonesian company operating in the healthcare infrastructure sector. The study begins by identifying the specific workplace issues encountered by loweducated employees, such as limited cognitive abilities, communication barriers, and difficulties in adapting to fast-paced organizational changes. These challenges often result in suboptimal performance and ethical lapses, which impede overall productivity and organizational harmony. The research highlights the importance of ethical leadership and structured organizational development to mitigate these challenges. A qualitative research approach was employed, utilizing interviews with employees and management at PT MMLB to gain insights into their perceptions of corporate values, ethical climate, and performance dynamics. The analysis of these interviews revealed significant differences in how employees with varying educational backgrounds understand and implement corporate values such as integrity, commitment, professionalism, and service excellence. While managers and highereducated employees displayed a strong alignment with these values, lowereducated employees required more guidance and structured support. The findings suggest that enhancing the ethical climate and providing tailored training programs are essential strategies for improving both the performance and work ethics of low-educated employees. The study proposes specific interventions, including the clarification of role expectations, reinforcement of ethical guidelines, and the creation of a supportive work environment that prioritizes continuous improvement and employee well-being. The contribution of this research lies in its practical recommendations for companies facing similar challenges. By addressing the unique needs of loweducated employees and fostering an ethical organizational culture, businesses can achieve significant improvements in both productivity and ethical standards. The study underscores the critical role of ethical leadership in shaping employee behavior and organizational outcomes, offering valuable insights for business leaders and HR professionals.