BUILDING A LEARNING AND LEADERSHIP ECOSYSTEM USING A KNOWLEDGE MANAGEMENT PERSPECTIVE IN PT TRI SATYA JAYA

• Main Author: Al Nawiswary, Alifa
• Format: Theses
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/85922
• Institution: Institut Teknologi Bandung

The research titled “Building a Learning and Leadership Ecosystem Using a Knowledge Management Perspective at PT Tri Satya Jaya” explores the company’s performance decline in revenue also projects taken from client and ineffective employee collaboration. The study uses quantitative methods, including a Garvin et al. (2008)-based questionnaire, and qualitative methods, such as director interviews, to understand how organizational culture impacts performance. Key findings identify several root causes of performance issues, including disengaging management practices, inadequate training, ineffective information transfer, and resource limitations. The study emphasizes the critical role of organizational culture, noting that a lack of focus on knowledge sharing and continuous learning can hinder competitiveness in the Engineering, Procurement, and Construction (EPC) sector. To address these challenges, the research recommends implementing a structured Knowledge Management (KM) system. This system, based on the SECI model of Socialization, Externalization, Combination, and Internalization would foster a knowledge-sharing environment, enhance collaboration, and improve employee engagement. The SECI model encourages social interactions to transform individual knowledge into organizational knowledge, driving overall performance improvement. The research outlines a four-stage implementation timeline for KM strategies: (1) KM Preparation: Forming a KM team and designing mentoring and training programs. (2) Guidelines and Curriculum Design: Analyzing required skills and creating tailored training programs. (3) KM System Implementation: Delivering training, mentoring, and establishing performance-tracking tools. (4) KM System Evaluation: Assessing the effectiveness of KM initiatives and ensuring alignment with strategic goals. The study concludes that investing in human capital and leadership development is essential for PT Tri Satya Jaya’s success in the competitive EPC sector. By adopting these KM strategies, the company can enhance its learning and leadership ecosystem, leading to sustainable growth and improved performance.