THE DESIGN OF A CANTEEN ORDERING SYSTEM TO IMPROVE TRANSACTION EFFICIENCY (CASE STUDY: GANESHA ITB CAMPUS CANTEEN)

• Main Author: Khafifanisa
• Format: Final Project
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/86187
• Institution: Institut Teknologi Bandung

Currently, the management of canteen operations at universities still faces various challenges, especially in terms of transaction efficiency and stock management. Institut Teknologi Bandung (ITB) has canteens spread across different areas of the campus, making the ordering and payment processes inefficient. Users have to visit each canteen to check menu availability, which often leads to long queues, lengthy transaction times, and uncertainty regarding food availability. Additionally, canteen managers often struggle to manage stock accurately, which can result in either overstocking or understocking, causing waste or customer dissatisfaction. Although some solutions have been introduced, they have not fully addressed the problems encountered. To solve these issues, this final project designs a mobile-based canteen ordering system aimed at improving transaction efficiency and stock management in ITB's canteens. The system allows users to view a list of operating canteens, select available menus, place orders, and complete payments online. The system design process follows the Design Science Research Methodology (DSRM), including problem and requirements analysis, and designing the business, data, and application architecture for the system. The features in this app are tailored to meet the needs of both users and canteen managers and are optimized to address stock management issues and transaction efficiency. The results of this system's development show that a mobile-based canteen ordering application can improve operational efficiency in canteens, reduce the time users spend ordering and paying for food, and assist canteen managers in managing stock more accurately. Through this app, users can easily access information on menu availability and place orders without having to physically visit the canteen, ultimately reducing queues and crowds. Additionally, the app provides long-term benefits for canteen managers by offering data analytics that can be used for stock planning and service improvement. Thus, the system developed in this final project can be an effective solution to the existing problems and has the potential to be implemented in other educational institutions.