DESIGN OF AN INTEGRATED INFORMATION SYSTEM AT THE HEALTH SERVICES UNIT OF THE BANDUNG INSTITUTE OF TECHNOLOGY

• Main Author: Wahyu Dewanti, Amelia
• Format: Final Project
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/86572
• Institution: Institut Teknologi Bandung

The rapid development of technology, particularly in the health sector, is driving digital transformation in healthcare services. The Indonesian government is currently supporting digital transformation to realize the vision of an ‘Indonesia Sehat.’ The Bandung Institute of Technology (ITB), through its Health Services Unit (UPT Layanan Kesehatan ITB or YanKes ITB), has begun implementing digital transformation in several of its business processes. YanKes ITB provides healthcare services to the academic community and the general public. However, YanKes ITB still faces several challenges, one of which is the lack of system integration between clinics to support the internal referral process within YanKes ITB. Additionally, the existing information systems are not connected to the government's systems, causing the reporting process to be slower as data must be entered twice. Therefore, there is a need to design an integrated information system that can help resolve these issues. To address these problems, the solution designed in this final project is an integrated health information system capable of connecting the systems at Klinik Pratama and Klinik Bumi Medika Ganesa, as well as synchronizing data with government systems such as PCare BPJS and ASPAK. The methodology used in the development of this system is the System Development Life Cycle (SDLC), although the system development is only carried out up to the design phase. The final outcome of this project is the design of the system architecture at the business, data, and application layers, resulting in a high-fidelity prototype design tailored to meet the needs of YanKes ITB. With this system integration, inter-clinic coordination and administrative processes can be carried out more efficiently, thereby supporting the internal referral process. The system is also integrated with government systems to facilitate and speed up the reporting process, allowing manual data entry to be automated through direct synchronization. After the design phase, the design was evaluated in two stages. The stages are verification and validation. Verification was carried out to ensure that the system design met all the predefined requirements. Based on the verification conducted, it was concluded that the design fulfilled all the previously set requirements. Meanwhile, validation was performed through simulations of potential business process scenarios. This validation aimed to assess the impact of implementing the design, particularly in terms of time efficiency. The simulation results showed that the designed system could improve the time efficiency of business processes related to the internal referral system, integration with the PCare system, and the management of clinic facilities.