THE ROLE OF FINTECH ADOPTION ON FINANCIAL SATISFACTION, LIFE SATISFACTION AND PSYCHOLOGICAL WELL-BEING

• Main Author: Indriaeni Hidayat, Aisyah
• Format: Theses
• Language: Indonesia
• Subjects: Manajemen umum
• Online Access: https://digilib.itb.ac.id/gdl/view/87193
• Institution: Institut Teknologi Bandung

In Indonesia's rapidly evolving financial landscape, the interplay between financial literacy, behavioral planning, and fintech adoption is critical for enhancing individual financial satisfaction and overall well-being. Despite the recognized importance of financial literacy in effective financial management, its direct impact on financial satisfaction, particularly through fintech adoption, remains inadequately explored. This study aims to investigate the relationships among financial literacy, fintech adoption, and financial satisfaction. The specific objectives include examining the mediating role of fintech adoption in the relationship between financial literacy and financial satisfaction, assessing how fintech adoption moderates the effect of propensity to plan on life satisfaction, and exploring the overall impact on psychological well-being. A quantitative research methodology was employed, utilizing Structural Equation Modeling (SEM) to analyze data collected from 210 active fintech users in Indonesia via a structured questionnaire. The study focused on defining key outcomes such as financial satisfaction, life satisfaction, and psychological well-being while controlling for variables like economic conditions and cultural attitudes. Preliminary findings indicate that higher levels of financial literacy correlate positively with increased fintech adoption, which subsequently enhances financial satisfaction. The analysis reveals that fintech adoption mediates the relationship between financial literacy and satisfaction outcomes. Additionally, individuals with a strong propensity to plan demonstrate greater financial stability and satisfaction when utilizing fintech tools. The study concludes that promoting financial literacy in conjunction with fintech adoption can significantly improve individuals' financial behaviors and overall well-being in Indonesia. Policymakers are encouraged to foster an environment that supports both financial education and access to fintech solutions. Future research should focus on longitudinal impacts and diverse contexts to further understand these dynamics within different economic environments.