DEVELOPMENT OF A FRAMEWORK FOR DETERMINING BUSINESS PROCESS INDICATORS AS A BASIS FOR RISK IDENTIFICATION AT PT PLN (PERSERO)

• Main Author: Aswin Pradipta, Fadhil
• Format: Theses
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/87425
• Institution: Institut Teknologi Bandung

PT PLN (Persero), as a state-owned enterprise in the electricity sector, plays a strategic role in ensuring a reliable electricity supply throughout Indonesia. However, the complexity of business processes and the challenges of risk management require a more integrated approach to support the achievement of the company's strategic objectives. This research aims to develop a framework for determining business process success indicators that are integrated with strategic goals, Key Performance Indicators (KPIs), business processes, indicator identification, and risk management across three key functions: distribution, transmission, and projects. The findings reveal that in the distribution function, the pattern of forming business process performance indicators is a combination of process-output and input-process-output with dimensions of time, quantity, and quality. In the transmission function, the indicators follow a pattern of input- process-output and input-process with dimensions of time, quality, and flexibility. Meanwhile, in the project function, the indicators are formed through a combination of input-process-output and process-output with dimensions of cost, time, quality, and quantity. Risk identification identifies four risks in the distribution function, five risks in the transmission function, and six risks in the project function.This research provides four significant contributions. First, it develops a framework that integrates strategic goals, KPIs, business process performance indicators, and risk identification based on business processes. Second, it explains how to determine business process performance indicators that align with organizational strategies and KPIs within the electricity value chain. Third, it offers guidance for PLN decision-makers to identify operational risks based on information derived from business process performance indicators. Lastly, it provides a reference framework for decision-makers in the electricity sector to establish business process performance indicators and operational risks in an integrated manner, considering the organization's strategic goals and KPIs.