USER ACCEPTANCE MODEL IN ERP IMPLEMENTATION BY MODIFY TAM MODEL AND WITH INCLUDING USER AND ORGANIZATIONAL CHARACTERISTIC

• Main Author: Indriani (NIM 234 04 005), Nenny
• Format: Theses
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/8803
• Institution: Institut Teknologi Bandung

Abstract : <br /> <br /> <br /> Despite the huge investments by organizations in ERP implementation, maintenance, and user training, ERP implementation failures and less than satisfactory productivity improvements are commonly reported. User reluctance or unwillingness to adopt or use the newly implemented ERP system is often cited as one of the main reasons for ERP failures. To examine variables leading to the lack of user acceptance of ERP sytems, we reviewed the literature related to ERP adoption by users, developed hypotheses to explain ERP user acceptance, and conducted a survey study to test the hypotheses. This research adapted TAM model developed by Nab et al (2004). Nine constructs comprises of ERP Ease of Use, ERP Usefulness, ERP Compatibility, ERP Business Fit, Shared Belief in The Benefit of ERP System, Facilitating Condition, ERP Self-Efficacy, Argument For Change and Personal Innovativeness of IT were hypotesized as antecendents. This research uses data from 176 respondents from PT Telekomunikasi Indonesia Tbk. Using the Structural Equation Modelling analysis, the result from the examined questionare shows that ERP Compatibility and Attitude Toward ERP System Use have direct effects on ERP Symbolic Adoption, while ERP Business Fit and ERP Usefulness influences ERP Symbolic Adoption by being fully mediated through Attitude. <br />