The Speech Act of Complaint in Sephora Website: A Cross Cultural Pragmatic Study on Online Customer’s Reviews (OCRs) of USA and Indonesian Customers

• Main Author: Nabila Myrrha Rahmawati, -
• Format: Theses and Dissertations NonPeerReviewed
• Language: English; English; English; English; English; English; English; English; English; Indonesian
• Published: 2021
• Subjects: HM621-656 Culture; P87-96 Communication. Mass media
• Online Access: http://repository.unair.ac.id/104485/1/1.%20HALAMAN%20JUDUL%20.pdf; http://repository.unair.ac.id/104485/2/2.%20ABSTRAK%20.pdf; http://repository.unair.ac.id/104485/3/3.%20DAFTAR%20ISI%20.pdf; http://repository.unair.ac.id/104485/4/4.%20CHAPTER%201%20INTRODUCTION%20.pdf; http://repository.unair.ac.id/104485/5/5.%20CHAPTER%20II%20LITERATURE%20REVIEW%20.pdf; http://repository.unair.ac.id/104485/6/6.%20CHAPTER%20III%20METHODOLOGY%20.pdf; http://repository.unair.ac.id/104485/7/7.%20CHAPTER%20IV%20RESULTS%20and%20DISCUSSIONS.pdf; http://repository.unair.ac.id/104485/8/8.%20CHAPTER%20V%20CONCLUSIONS%20.pdf; http://repository.unair.ac.id/104485/9/9.%20REFERENCESS%20.pdf; http://repository.unair.ac.id/104485/10/TIL.01-21-Surat%20Pernyataan%20Publikasi%20Nabila%20-%20Nabila%20Myrrha%20Rahmawati.pdf; http://repository.unair.ac.id/104485/; http://www.lib.unair.ac.id
• Institution: Universitas Airlangga

An online shopping system that is accessible to people all over the world has resulted in a variety of review styles that can be read by everyone. This study aims to know the complaint strategies used by American and Indonesian customers as well as the cultural background in expressing the review me...