Penyusunan Dokumen Tata Laksana Pengelolaan Manajemen Insiden Menggunakan Itil V3 Dan Cobit 5 Untuk Perusahaan Cargo
IT incident is an interruption or reduction in the quality of IT services. To keep the IT business processes remain in the normal state after an incident happened, management of the incident is required. One of the mechanisms that can be applied to improve the management of incident management is to...
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| Format: | Theses and Dissertations NonPeerReviewed |
| Language: | English |
| Published: |
2016
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| Subjects: | |
| Online Access: | https://repository.unair.ac.id/118493/1/KKC%20KK%20ST%20SI%2053%2018%20Dar%20P.pdf https://repository.unair.ac.id/118493/ http://www.lib.unair.ac.id |
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| Institution: | Universitas Airlangga |
| Language: | English |