Mapping Survey of Community Satisfaction at an Academic Hospital in Surabaya
ABSTRACT Introduction: The purpose of this study was to analyze the satisfaction of employees and the public in 49 Fields of Installation in general hospitals in academic hospitals in 2018. Methods: The population is 150,148 respondents. The samples are 1160. The sample size was determined using...
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| Main Authors: | , , , |
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| Format: | Article PeerReviewed |
| Language: | English English English |
| Published: |
Faculty of Medicine and Health Sciences
2021
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| Subjects: | |
| Online Access: | https://repository.unair.ac.id/120040/1/10.%20Artikel.pdf https://repository.unair.ac.id/120040/2/10.%20turnitin.pdf https://repository.unair.ac.id/120040/6/10.%20karil.pdf https://repository.unair.ac.id/120040/ https://medic.upm.edu.my/jurnal_kami/malaysian_journal_of_medicine_and_health_sciences_mjmhs/mjmhs_vol17_supp_2_april_2021-61401 |
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| Institution: | Universitas Airlangga |
| Language: | English English English |
| Summary: | ABSTRACT
Introduction: The purpose of this study was to analyze the satisfaction of employees and the public in 49 Fields of
Installation in general hospitals in academic hospitals in 2018. Methods: The population is 150,148 respondents.
The samples are 1160. The sample size was determined using the Slovin sample formula with α (degree of error)
2.5%. The sampling technique was using proportional stratified random sampling. Distribution of the sample is
carried out based on the proportion of the number of customers per work unit and condition of the work unit,
provided that one work unit is assessed at least four people. Results: the values of service aspects priority
satisfaction shows requirements (5,82), procedure (5,58), service time (4,27), Fees or Rates (5,95), product
specifications type of service (6,11), implementing competencies (4,81), implementing behavior (5,42), handling
of complaints, suggestions, and inputs (7,38), infrastructure (5,17), and Quality Assurance and Patient Safety
(4,43). Conclusion: The present study showed that aspects’ need to improve are the speed of service delivery and
increasing the soft skills of health workers to be more responsive, patient, and friendly to patients |
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