Pengaruh Penerapan Layanan Lima S (Senyum, Salam, Sapa, Semangat Dan Sepenuh Hati) Terhadap Tingkat Kepuasan Pasien Di Rsud Dr. R Sosodoro Djatikoesoemo Bojonegoro
Patient satisfactions are happiness or sadness which is felt after compare between perception about health service with their expectations. Patient satisfactions are subjective which influenced by past experience, education, emotional, and patient environment. This study was aimed to analyzed the in...
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| Main Author: | |
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| Format: | Theses and Dissertations NonPeerReviewed |
| Language: | Indonesian |
| Published: |
2023
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| Subjects: | |
| Online Access: | https://repository.unair.ac.id/122235/1/Edi%20Arto_010730445B.pdf https://repository.unair.ac.id/122235/ http://www.lib.unair.ac.id |
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| Institution: | Universitas Airlangga |
| Language: | Indonesian |