The correlation between perceived communication quality and customer satisfaction at Bhayangkara Hospital Emergency Department, Indonesia

• Main Authors: Alita Dewi Percunda, -, Djazuly Chalidyanto, -
• Format: Article PeerReviewed
• Language: English; English; English
• Published: PAGE Press 2019
• Subjects: R Medicine
• Online Access: https://repository.unair.ac.id/124047/2/3_Turnitin.pdf; https://repository.unair.ac.id/124047/3/3_Validasi.pdf; https://repository.unair.ac.id/124047/5/3.%20Cover-Artikel%20The%20corelllation%20between.pdf; https://repository.unair.ac.id/124047/; https://www.publichealthinafrica.org/jphia/index; https://doi.org/10.4081/jphia.2019.1170
• Institution: Universitas Airlangga

Overcrowding at emergency department with domination of non-emergency patient based on triage process could lead to the decrease of communication quality from the care giver. An approach through communication media at hospital should be optimized to fulfill the information needs from the customer. T...