Understanding patient satisfaction and loyalty in public and private primary health care

• Main Authors: Febri Endra Budi Setyawan, -, Stefanus Supriyanto, -, Ernawaty, -, Retno Lestari, -
• Format: Article PeerReviewed
• Language: English; English; English
• Published: SAGE Publications 2020
• Subjects: R Medicine
• Online Access: https://repository.unair.ac.id/124209/1/C5%20cover%20daftar%20isi%20editor%20artikel.pdf; https://repository.unair.ac.id/124209/2/C5%20similarity.pdf; https://repository.unair.ac.id/124209/3/C5%20validasi%20karil.pdf; https://repository.unair.ac.id/124209/; https://journals.sagepub.com/home/PHJ; https://doi.org/10.4081/jphr.2020.1823
• Institution: Universitas Airlangga

Background The quality of health centers, patient satisfaction, and loyalty are three key factors that enable health care providers to improve their services and cost-effectiveness. This study, therefore, aims to determine patient satisfaction and loyalty in public and private primary health care ce...