On Modernising community health service: getting off the hamster wheel? A case study on the introduction of community health service management information system

• Main Author: Dian Ekowati, -
• Format: Article PeerReviewed
• Language: English; English; Indonesian
• Published: International Association of Organizational Innovations, USA 2015
• Subjects: H Social Sciences; HB Economic Theory; LC Special aspects of education
• Online Access: https://repository.unair.ac.id/124734/2/7.1-DianEkowati_Artikel_On-modernising-community.pdf; https://repository.unair.ac.id/124734/1/7.1_DianEkowati_Turnitin_On-Modernising-Community.pdf; https://repository.unair.ac.id/124734/3/7.1-DianEkowati_KualitasKaril701.pdf; https://repository.unair.ac.id/124734/; https://www.iaoiusa.org/icoi/downloads
• Institution: Universitas Airlangga

This paper presents how a local government in Indonesia engaged in innovation to improve their public service delivery, especially related to the implementation of innovation. Public sector innovation literature serves as a lens to analyse findings. The setting took place in 3 local community health centrescoordinated by regional level health authority in the City of Madiun. The study employed semi-structure interviews to collect information from various informants from relevant organisations. Data was analysed by using an approach informed by grounded theory. The result strengthens the argument that innovation is complex as well as contingent in a way that its adoption, implementation, as well as further development depend on the characteristics of the institution and thus, the dynamics of people within it. Some enablers are required for an innovation to be sustained and institutionalised.