Identify the Cause of Inpatient Complaints at Islamic Hospital Surabaya Ahmad Yani Using Root Cause Analysis Method

• Main Authors: Ayu Astiria Maya Asterix, -, Budhi Setianto, -, Inge Dhamanti, -
• Format: Article PeerReviewed
• Language: English; English; English
• Published: FKM UNAIR 2022
• Subjects: R Medicine
• Online Access: https://repository.unair.ac.id/125402/1/C28_Artikel.pdf; https://repository.unair.ac.id/125402/2/C28_Turnitin.pdf; https://repository.unair.ac.id/125402/3/C28_Validasi.pdf; https://repository.unair.ac.id/125402/; https://e-journal.unair.ac.id/MGK/index; https://doi.org/10.20473/mgk.v11i1.2022.108-115
• Institution: Universitas Airlangga

Background: Surabaya Islamic Hospital is under the auspices of the Surabaya Islamic Hospital Foundation (YARSIS). In 2019, there were 559 complaints reported by PR staff. Meanwhile, during the pandemic in 2020 there was a decrease in complaints because there were only 261 customers who submitted com...