Quick and Accurate Fast Online Outpatient Registration System (Si Palin Ceria) Tuban District General Hospital
Public service is a benchmark of the most visible performance of the government. The community can directly assess the performance of the government based on the service it receives. For this reason, the quality of public services in all ministries / institutions is a fundamental matter that must...
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| Main Authors: | , , |
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| Format: | Book Section PeerReviewed |
| Language: | English English English |
| Published: |
Atlantis Press
2020
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| Subjects: | |
| Online Access: | https://repository.unair.ac.id/125615/7/16.%20Quick%20and%20Accurate%20Fast%20Online.pdf https://repository.unair.ac.id/125615/2/16.%20Turnitin%20Quick%20and%20Accurate.pdf https://repository.unair.ac.id/125615/6/16.%20Validasi%20Ouick%20and%20Accurate.pdf https://repository.unair.ac.id/125615/ https://www.atlantis-press.com/proceedings/icalc-19/125937629 |
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| Institution: | Universitas Airlangga |
| Language: | English English English |
| Summary: | Public service is a benchmark of the most visible performance of the government. The
community can directly assess the performance of the government based on the service it receives. For
this reason, the quality of public services in all ministries / institutions is a fundamental matter that must
be immediately improved. Good and quality public services are citizens' rights as well as the
constitutional obligations of the state. The thought of public service innovation is inseparable from the
still slow improvement of public quality as a manifestation of bureaucratic reform, while the ongoing
process of bureaucratic reform is carried out by the Government that aspires to World Class Government
(World Class Government) expected to be achieved in 2025 the public should ideally grow out of
organizational culture, because it is expected to develop and sustainably encourage accelerating the
improvement of the quality of public services.Public service innovation should reach a broader goal,
which is to accelerate the improvement of the quality of public services. RSUD Tuban Regency issued
Innovation with "Si Palin Ceria" application (Quick and Accurate Fast Online Outpatient Registration
System), with this application patients can register from home for D-7 days until D-day service. Patients
can go directly to a special window without queuing. This application has been bridging with the
Population Administration Information System (SIAK) of the Population and Civil Registry Office of
Tuban Regency and the Hospital Management Information System (SIMRS). Application is expected to
facilitate the public in enjoying health services |
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