Patient Satisfaction in HIV Counseling and Testing Services with the Importance-Performance Analysis (IPA) and Customer Satisfaction Index (CSI) Method

• Main Authors: Faiqatul Hikmah, -, Hari Basuki Notobroto, -, Shrimarti Rukmini Devy, -, Erwin Astha Triyono, -
• Format: Article PeerReviewed
• Language: English; English; English; English
• Published: Organizacao Mundial da Saude 2023
• Subjects: R Medicine (General); RC Internal medicine
• Online Access: https://repository.unair.ac.id/125752/1/Similarity%2016.pdf; https://repository.unair.ac.id/125752/2/Bukti%20Korespondensi%2016.pdf; https://repository.unair.ac.id/125752/3/Artikel%2016.pdf; https://repository.unair.ac.id/125752/4/16.pdf; https://repository.unair.ac.id/125752/; https://pesquisa.bvsalud.org/global-literature-on-novel-coronavirus-2019-ncov/resource/pt/covidwho-2241455
• Institution: Universitas Airlangga

Provider Initiated HIV Testing and Counseling (PITC) is an HIV test offered by health professionals to patients as an initial diagnosis of HIV and a facility for obtaining HIV medication. Patient satisfaction helps assess the communication pattern between the client, the healthcare provider, and the...