HUBUNGAN KINERJA PERAWAT DENGAN KEPUASAN PELAYANAN KEPERAWATAN PAD A PASIENJAMKESDA DI RUANG BEDAH DAHLIA RSUD Dr. SOETOMO SURABAYA
"Patien's satisfaction one of indicator from service satisfaction. Many patient complaint about satisfaction from hospital and service satisfaction. That's caused by lack of nursing service. The object are this of reseach was to axamine correlation between performance in nursing in...
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| Main Author: | |
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| Format: | Theses and Dissertations NonPeerReviewed |
| Language: | Indonesian |
| Published: |
2010
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| Subjects: | |
| Online Access: | https://repository.unair.ac.id/132076/1/84.%20010610265%20B.pdf https://repository.unair.ac.id/132076/ http://www.lib.unair.ac.id |
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| Institution: | Universitas Airlangga |
| Language: | Indonesian |
| Summary: | "Patien's satisfaction one of indicator from service satisfaction. Many
patient complaint about satisfaction from hospital and service satisfaction. That's
caused by lack of nursing service. The object are this of reseach was to axamine
correlation between performance in nursing independen variables and service
satisfaction patien's JAMKESDA in RSUD Dr. Soetomo? Surabaya, which served
as dependen variable.
This study used cross-sectional observational analytic design, with
population were patient's hospitalized and nurse's. sample consisted of 11
patient's and 11 nurse's selected by purposive sampling. Data for patient's service
satisfaction by quesioner and performance nursing by observation. Data were
analized using spearman's rho correlation test with sigificance level ofp ~ 0,005.
Result's of sperm an's rho correlation test reveated patient's satisfacton and
performance nursing were good 15,38010, average 23,07% and bad 61,54% with
significance level of 0,000 and coefficient correlation of 0,880. That's indicating a
very high level of correlation.
It can be concluded that there is correlation between performance nursing
and service satisfaction patien's, and the correlation is very high. In which the
higher the performance nursing, the higher the service satisfaction of the patien's." |
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