PENGARUH KUALITAS LAYANAN INTERNAL DAN ORIENTASI PEMBERI LAYANAN TERHADAP KINERJA PEGAWAI DI KANTOR PERIJINAN KABUPATEN LAMONGAN

• Main Author: Anang Herry Purwanto, 090810506M
• Format: Theses and Dissertations NonPeerReviewed
• Language: English; Indonesian
• Published: 2010
• Subjects: HV40-69 Social service. Social work. Charity organization and practice; K3440-3460 Civil service. Government officials and employees
• Online Access: http://repository.unair.ac.id/38342/1/gdlhub-gdl-s3-2011-purwantoan-14449-tps091-k.pdf; http://repository.unair.ac.id/38342/2/gdlhub-gdl-s3-2011-purwantoan-12132-tps0910.pdf; http://repository.unair.ac.id/38342/; http://lib.unair.ac.id
• Institution: Universitas Airlangga

Employee's Performance is the main part to improve service quality in Authorization Office of Lamongan government. It can be seen through Community Satisfaction Index (IKM) that raise every year and has been awarded as the best public service unit in East Java. This achievement is strongly rela...