HUBUNGAN PELAYANAN KEPERAWATAN DAN HARAPAN DENGAN KEPUASAN PASIEN DI RUANG RAWAT INAP RUMAH SAKIT UNIVERSITAS AIRLANGGA SURABAYA

Introduction. Nursing services is perceived performance or services given by nurses to patients (consumers) in the form of caring, collaboration, velocity, empathy, courtesy, and sincerity. Services provided will be assessed based on patients expectation (comparison standard) as a standard to determ...

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Bibliographic Details
Main Author: NOVHIA EKA PUTRI MUKRODIAH, 131111089
Format: Theses and Dissertations NonPeerReviewed
Language:Indonesian
Indonesian
Published: 2016
Subjects:
Online Access:http://repository.unair.ac.id/50236/13/FKP.N.199-16%20Muk%20h%20ABSTRAK.pdf
http://repository.unair.ac.id/50236/14/FKP.N.199-16%20Muk%20h.pdf
http://repository.unair.ac.id/50236/
http://lib.unair.ac.id
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Institution: Universitas Airlangga
Language: Indonesian
Indonesian