HUBUNGAN PELAYANAN KEPERAWATAN DAN HARAPAN DENGAN KEPUASAN PASIEN DI RUANG RAWAT INAP RUMAH SAKIT UNIVERSITAS AIRLANGGA SURABAYA
Introduction. Nursing services is perceived performance or services given by nurses to patients (consumers) in the form of caring, collaboration, velocity, empathy, courtesy, and sincerity. Services provided will be assessed based on patients expectation (comparison standard) as a standard to determ...
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| Format: | Theses and Dissertations NonPeerReviewed |
| Language: | Indonesian Indonesian |
| Published: |
2016
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| Subjects: | |
| Online Access: | http://repository.unair.ac.id/50236/13/FKP.N.199-16%20Muk%20h%20ABSTRAK.pdf http://repository.unair.ac.id/50236/14/FKP.N.199-16%20Muk%20h.pdf http://repository.unair.ac.id/50236/ http://lib.unair.ac.id |
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| Institution: | Universitas Airlangga |
| Language: | Indonesian Indonesian |