IMPOLITENESS STRATEGIES OF CUSTOMERS’ COMPLAINT TWEETS IN @askairasia
Low coast airlines are currently the popular transportation modes for budget travelers. It is because affordable cost reaches all members of any class in society. However the negative aspects of low cost airline influence the customers’ satisfaction. The aim of this study is to reveal the impolit...
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| Main Author: | |
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| Format: | Theses and Dissertations NonPeerReviewed |
| Language: | English English |
| Published: |
2017
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| Subjects: | |
| Online Access: | http://repository.unair.ac.id/64417/1/FS%20BE%20128-17%20Ram%20i%20Abstrak.pdf http://repository.unair.ac.id/64417/2/FS%20BE%20128-17%20Ram%20i%20Sec.pdf http://repository.unair.ac.id/64417/ http://lib.unair.ac.id |
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| Institution: | Universitas Airlangga |
| Language: | English English |