KEPUASAN PASIEN BPJS TERHADAP PELAYANAN KEFARMASIAN DI PUSKESMAS WILAYAH SURABAYA TIMUR
Primary health care center is one of the first-level health care facility for BPJS Kesehatan patients which is provided by the government. Primary health care center is the first line of health care services which have the function of improving the health of individuals and communities one of he...
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| Main Author: | |
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| Format: | Theses and Dissertations NonPeerReviewed |
| Language: | Indonesian Indonesian |
| Published: |
2017
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| Subjects: | |
| Online Access: | http://repository.unair.ac.id/64909/1/FF%20Kom%2007-17%20Faj%20k%20Abstrak.pdf http://repository.unair.ac.id/64909/2/FF%20Kom%2007-17%20Faj%20k%20Sec.pdf http://repository.unair.ac.id/64909/ http://lib.unair.ac.id |
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| Institution: | Universitas Airlangga |
| Language: | Indonesian Indonesian |
| Summary: | Primary health care center is one of the first-level health care
facility for BPJS Kesehatan patients which is provided by the government.
Primary health care center is the first line of health care services which have
the function of improving the health of individuals and communities one of
health services that provided by primary health care center was
pharmaceutical services. The modification of the orientation of
pharmaceutical care from drug oriented to patient oriented also requires
pharmacist to be able to provide quality services. Measurentment of quality
of pharmaceutical services could be done by measuring patient satisfaction.
The purpose of this study was to determine BPJS Kesehatan patient
satisfaction toward the pharmaceutical quality services at the Primary health
care center in east Surabaya.
Accidental sampling method was conducted by collecting the data
based on 108 BPJS Kesehatan patients and fulfilled the inclusion criteria.
Data were analyzed by customer window and servqual method.
There were some result of this study. In servqual method, the result
showed that the patients were not satisfied with the pharmaceutical services.
Customer window method shown that there is no indicator of
pharmaceutical service performance needs to be improved because
healthcare and social security Agency patients already get pharmaceutical
service properly, the services need to be maintained as shown at indicators
9, 10, 11, 12, 18, 20, 21, 22, 23, dan 24, the low priority as shown at
indicators 1, 2, 3, 5, 6, 7, 8, 13, 14, 15, 16, 17, dan 25, the excessive
performance as shown at indicators 4 |
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