ANALISIS KUALITAS LAYANAN PERPUSTAKAAN UNIVERSITAS AIRLANGGA (UNAIR) DI KALANGAN MAHASISWA ASING
Airlangga University is a multinasional institute that has many students including domestic and foreign students. There are 280 foreign students that study in Airlangga University through any majors concentration. In this research is explaining about the analysis of...
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| Main Author: | |
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| Format: | Theses and Dissertations NonPeerReviewed |
| Language: | Indonesian Indonesian Indonesian |
| Published: |
2017
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| Subjects: | |
| Online Access: | http://repository.unair.ac.id/68367/1/Fis.IIP.71.17%20.%20Asm.a%20-%20ABSTRAK.pdf http://repository.unair.ac.id/68367/2/Fis.IIP.71.17%20.%20Asm.a%20-%20SEC.pdf http://repository.unair.ac.id/68367/3/Fis.IIP.71.17%20.%20Asm.a%20-%20JURNAL.pdf http://repository.unair.ac.id/68367/ http://lib.unair.ac.id |
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| Institution: | Universitas Airlangga |
| Language: | Indonesian Indonesian Indonesian |
| Summary: | Airlangga University is a multinasional institute that has many students
including domestic and foreign students.
There are 280 foreign students that study
in Airlangga University through any majors concentration.
In this research is
explaining
about the analysis of service quality of Airlangga University Library
in Foreign s
tudent comunity
.
This research is using descriptive quatitative methods, there are 6
dimensions to evaluate the services quality in Airlangga University Library, that is
Aff
ect Of Service, Relliability, Ubiquity and Ease Access, Comprehensive
Collection, Self Reliance, and Library As Place
. The population are all of foreign
students
that visited library with 65 respondent with
purposive sampling
technique.
The responds of Air
langga University library users about it service quality
have the different result. 1)
Affect Of Service dimensions show the result that
service quality of Airlangga University library has a good operational system,
performance and attitude. 2) Relliabilit
y dimensions show the rusult that
Airlangga University Library has a proffesional librarians. 3) Ubiquity and ease
Access dimensions show the result that Airlangga University has an
information
accessibili
ty. 4) Comprehensivve collection dimensions show th
e result that
Airlangga University Library still has not complete and up to date collections. 5)
Self reliance dimensions show the result Airlangga University library has an
instruction to accessing it service. 6) Library As place dimensions show the resul
t
that Airlangga University library is a comfortable place to do any activity and the
reputation in education institution inculding the building and room physics
conditions is good |
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