BEING A GOOD CUSTOMER SERVICE IN HANDLING COMPLAINTS AT IBIS HOTEL SURABAYA
The first is about the customer service staffs who are at Ibis hotel. Customer service staff role in facing guest in the hotel, give service, face complaint, etc. Performing a role as customer service staff at Ibis Hotel is not easy for the writer in the internship, because it must deal directly wit...
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| Format: | Theses and Dissertations NonPeerReviewed |
| Language: | Indonesian Indonesian |
| Published: |
2018
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| Subjects: | |
| Online Access: | http://repository.unair.ac.id/76573/1/abstrak.pdf http://repository.unair.ac.id/76573/2/FV%20DBE%2014%2018%20Wib%20b.pdf http://repository.unair.ac.id/76573/ http://lib.unair.ac.id |
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| Institution: | Universitas Airlangga |
| Language: | Indonesian Indonesian |