Strategies of Tourist Information Staff to Enhance Service Quality of Tourism in East Java

• Main Author: Retno Candra Sekar, 151511813006
• Format: Theses and Dissertations NonPeerReviewed
• Language: English; English
• Published: 2018
• Subjects: G154.9-155.8 Travel and state. Tourism; GN451-477.7 Intellectual life Including communication, recreation, philosophy, religion, knowledge, etc.
• Online Access: http://repository.unair.ac.id/77278/1/Abstrak.pdf; http://repository.unair.ac.id/77278/2/FV%20DBE%2036%2018%20Sek%20s.pdf; http://repository.unair.ac.id/77278/; http://lib.unair.ac.id
• Institution: Universitas Airlangga

In this era, globalization has brought positive impacts to Indonesia especially in the development of technology and communication. Since globalization has been growing, it also influences several major industries including tourism sector. Tourist Information Center (TIC), as a division in tourism b...