Perfomance of Community Pharmacist on Drug Information, Counseling and Monitoring Service and Its Contributing Factors

• Main Authors: Faturrohmah, Azza, Fasich, Fasich, Athijah, Umi
• Format: Conference or Workshop Item PeerReviewed
• Language: English; English
• Published: 2011
• Subjects: R Medicine; RS Pharmacy and materia medica; RS1-441 Pharmacy and materia medica; RS200-201 Pharmaceutical dosage forms
• Online Access: http://repository.unair.ac.id/77667/1/C-25.pdf; http://repository.unair.ac.id/77667/2/Reviewer%20C-25.pdf; http://repository.unair.ac.id/77667/
• Institution: Universitas Airlangga

Pharmacist must give drug information, counselling, and monitoring services in community pharmacy related to rational drug use as community request. Nowadays, there is disparity between everyday practices of performance of pharmacist on drug information, counselling, and monitoring services in community pharmacy and the current recommendation of practices of pharmaceutical care. Therefore, this gap will affect the successfulness of pharmaceutical services. The objective of this study examined contributing factors that affect pharmacist's performance on drug information, counselling, and monitoring services in community pharmacy.A cross-sectional study design utilizing questionnaires measuring previously validated constructs was used to evaluate the effect of these factors on pharmacist's performance in community pharmacy in Surabaya. The 80 pharmacist's manager had participated to fulfill the questionnaires in this study. Overall, 45% of respondents reported that they likely had low performance in their professional activities in delivering drug information, counselling, and monitoring services. Statistically, leadership, training, and reward satisfaction, partially have a significant influence toward pharmacist's performance (p<0.05). And simultaneously these factors have a significant influence toward pharmacist's performance (p<0.05). Overall, the dominant factor that affect pharmacist's performance on drug information, counselling, and monitoring services in community pharmacy is pharmacist's leadership (p<O. 05).The performance of pharmacist professional activities in delivering drug information, counselling, and monitoring services was still low and dominantly influenced by leadership factor. Therefore, pharmacist as "lonq life learner" needs continuing education programs in order to advance their pharmaceutical care practices especially on drug information, counselling, and monitoring services in community pharmacy