The correlation of the value of amanah and islamic pricing theory with customer satisfaction and its implication on customer loyalty in hajj and umrah service products in Surabaya

• Main Author: Dina Fitrisia Septiarini, NIDN. 0719097702
• Format: Article PeerReviewed
• Language: English; English; English
• Published: University of Bahrain 2017
• Subjects: BP174-190 The practice of Islam; HG4301-4480.9 Trust services. Trust companies; HJ6603-7390 Customs administration
• Online Access: http://repository.unair.ac.id/87248/1/Dina%20Fitrisia%20S_Karya%20Ilmiah002.pdf; http://repository.unair.ac.id/87248/2/Dina%20Fitrisia%20S_Turnitine%20Karya%20Ilmiah002.pdf; http://repository.unair.ac.id/87248/3/Dina%20Fitrisia%20S_Peer%20Review%20002.pdf; http://repository.unair.ac.id/87248/; https://journal.uob.edu.bh/handle/123456789/358; http://dx.doi.org/10.12785/JIFS/030104
• Institution: Universitas Airlangga

In the highly competitive business of umrah and hajj services, every enterprise must find ways to maintain or develop customer satisfaction and customer loyalty, not only for the short period but also in the long term. The value of amanah and Islamic Pricing Theory are some of the factors which are...