Patient Intimacy and Innovation Development to Improve Health Service Performance

• Main Authors: Ririn Tri Ratnasari, NIDN. 0026117504, Sri Gunawan, NIDN. 0022126203, R. Mohammad Qudsi Fauzy, NIDN. 0021126208, Dina Fitrisia Septiarini, NIDN. 0719097702
• Format: Article PeerReviewed
• Language: English; English; English
• Published: Science Publishing Corporation 2018
• Subjects: HD9980.5 Service industries; HV40-69 Social service. Social work. Charity organization and practice; K3820-3836 Economic constitution, policy, planning, and development
• Online Access: http://repository.unair.ac.id/87249/1/Dina%20Fitrisia%20S_Karya%20Ilmiah003.pdf; http://repository.unair.ac.id/87249/2/Dina%20Fitrisia%20S_Turnitine%20Karya%20Ilmiah003.pdf; http://repository.unair.ac.id/87249/3/Dina%20Fitrisia%20S_Peer%20Review%20003.pdf; http://repository.unair.ac.id/87249/; https://www.sciencepubco.com/index.php/ijet/issue/view/334; http://dx.doi.org/10.14419/ijet.v7i2.29.13649
• Institution: Universitas Airlangga

This study aim to determine the impact of patient intimacy and developing innovations to improve the performance of health services in public health centers which ISO certified in Surabaya. This research was conducted with a quantitative approach survey to patients who are on treatment or health che...