PENGARUH PERSEPSI PELANGGAN TENTANG DIMENSI KUALITAS LAYANAN TERHADAP TINGKAT KEPUASAN PELANGGAN (Studi pada Penumpang Domestik Pesawat Garuda Indonesia)
The purpose of this research was to discover the customer perception impact about the service quality which consists of tanbrib1es, reliability, responsiveness, assurance and empathy dimensionn to customer satisfaction level and to know the service quality dimension which give the most dominant i...
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| Format: | Theses and Dissertations NonPeerReviewed |
| Language: | Indonesian Indonesian Indonesian Indonesian |
| Published: |
2003
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| Online Access: | http://repository.unair.ac.id/91565/1/KK%20TE%2040-05%20Yul%20p%20abstrak.pdf http://repository.unair.ac.id/91565/2/KK%20TE%2040-05%20Yul%20p%20daftar%20isi.pdf http://repository.unair.ac.id/91565/3/KK%20TE%2040-05%20Yul%20p%20daftar%20pustaka.pdf http://repository.unair.ac.id/91565/4/KK%20TE%2040-05%20Yul%20p.pdf http://repository.unair.ac.id/91565/ http://lib.unair.ac.id |
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| Institution: | Universitas Airlangga |
| Language: | Indonesian Indonesian Indonesian Indonesian |
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