Optimalisasi Peran Front Desk Agent Dalam Mewujudkan Pelayanan Prima Di Jw Marriott Hotel Surabaya

• Main Author: Nurizky Aulia Rihadatul’ Ais
• Format: Theses and Dissertations NonPeerReviewed
• Language: English; English; English; English; English; English; English; English; English; English
• Published: 2020
• Subjects: TX901-946.5 Hospitality industry. Hotels, clubs, restaurants, etc. Food service
• Online Access: http://repository.unair.ac.id/99480/1/1.%20HALAMAN%20JUDUL%20.pdf; http://repository.unair.ac.id/99480/2/2.%20ABSTRAK.pdf; http://repository.unair.ac.id/99480/3/3.%20DAFTAR%20ISI.pdf; http://repository.unair.ac.id/99480/4/4.%20BAB%20I%20PENDAHULUAN.pdf; http://repository.unair.ac.id/99480/6/5.%20BAB%20II%20DESKRIPSI%20LOKASI%20PENELITIAN.pdf; http://repository.unair.ac.id/99480/5/6.%20BAB%20III%20HASIL%20DAN%20PEMBAHASAN.pdf; http://repository.unair.ac.id/99480/7/7.%20BAB%20IV%20KESIMPULAN%20DAN%20SARAN.pdf; http://repository.unair.ac.id/99480/8/8.%20DAFTAR%20PUSTAKA.pdf; http://repository.unair.ac.id/99480/9/9.%20LAMPIRAN.pdf; http://repository.unair.ac.id/99480/10/151711113007_Nurizky%20Aulia_Kesediaan%20-%20Nurizky%20Aulia.pdf; http://repository.unair.ac.id/99480/; http://lib.unair.ac.id
• Institution: Universitas Airlangga

Kualitas pelayanan di hotel dapat dipertahankan apabila mampu menerapkan pelayanan prima. Front Desk Agent adalah bagian yang berperan dalam mewujudkan pelayanan prima. Penelitian ini bertujuan untuk mengetahui optimalisasi peran Front Desk Agent dalam mewujudkan pelayanan prima di JW Marriott Hotel...