ANALISIS LAYANAN INFORMASI REMUNERASI PERSONIL DENGAN METODE SERVQUAL (Studi kasus di RSUP Dr. Soeradji Tirtonegoro Klaten)

• Main Authors: , Yuli Nuriyani, , Prof. Adhi Susanto, MSc.Ph.D.
• Format: Theses and Dissertations NonPeerReviewed
• Published: [Yogyakarta] : Universitas Gadjah Mada 2012
• Subjects: ETD
• Online Access: https://repository.ugm.ac.id/100093/; http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=56921
• Institution: Universitas Gadjah Mada

Hospital Management Information System (SIMRS) is an integrated information system that is prepared to handle the entire process of hospital management. One of the goals of management information system implementation General Hospital Dr. Soeradji Tirtonegoro Klaten is to increase the remuneration of personnel information services so that hospitals can improve the motivation of personnel to work well and encourage achievement and may improve the competitiveness of the hospital. This study aims to analyze the Information Services Hospital Personnel Remuneration is based on the tangible dimension of Service Quality, assurance, reliability, responsiveness and empathy and to know the value gap between perceptions and expectations of the service personnel remuneration of hospital information. The results of the survey-based research, evaluative descriptive cross sectional approach and quantitative analysis. Analysis of test results is the primary data obtained from filling out a questionnaire about the service remuneration by the respondents (personnel) and secondary data from hospital documents.