Pengaruh Penanganan Pelayanan terhadap Loyalitas Pelanggan di PT Garuda Indonesia
One of factors that can deliver high competitiveness for airlines is the level of customer service. PT. Garuda Indonesia, which was founded in 1949, is the largest airline in Indonesia's State Enterprises (SOEs), which operates 67 aircraft, stopping in 28 domestic cities and 17 international ci...
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| Main Authors: | , |
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| Format: | Theses and Dissertations NonPeerReviewed |
| Published: |
[Yogyakarta] : Universitas Gadjah Mada
2013
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| Online Access: | https://repository.ugm.ac.id/118358/ http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=58305 |
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| Institution: | Universitas Gadjah Mada |