DISKRIMINASI PELAYANAN MASYARAKAT DI KANTOR KECAMATAN PADANG UTARA KOTA PADANG
As a leading line of community service, the district needs to restructure the service which often discriminatory. The North District is a district locates in the center of the padang city with a heterogeneous population. Discrimination of service that occurs is also recognized by the Secretary of th...
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| Main Authors: | , |
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| Format: | Theses and Dissertations NonPeerReviewed |
| Published: |
[Yogyakarta] : Universitas Gadjah Mada
2013
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| Subjects: | |
| Online Access: | https://repository.ugm.ac.id/118973/ http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=58952 |
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| Institution: | Universitas Gadjah Mada |
| Summary: | As a leading line of community service, the district needs to restructure
the service which often discriminatory. The North District is a district locates in
the center of the padang city with a heterogeneous population. Discrimination of
service that occurs is also recognized by the Secretary of the city of Padang in a
meeting with Padang City PNS. The purpose of this research is to know the
forms and causes of discrimination at community service in the office of padang
utara padang city.This research using a method of positivistic with a qualitative
approach. The data collected is the primary data and secondary data. Primary
data were obtained directly from respondents, while secondaru data obtained for
do not go directly from documents that are relevant to the theme of research. The
data collection technique were through the study of librarianship and field studies
through interviews, observation and documentation. Collected data were
analyzed by positivistic qualitative technique.
Discrimination in community service is an act of service differentiation
against a person or group of people whether time and the cost of service attitude
is shown, as well as the procedure are given. The behavior of corrupt officials,
abuse of authority and lack of skill led to the establishment of the service can not
be professional in serving communities giving rise to discrimination. The influence
of local culture, a hierarchical culture in the bureaucracy culture also created a
culture service inclined to the officials and rulers. So are the low income and
absence of appreciation for good performance, has made the services officers to
serve because of money.
This research result indicates there were discrimination treatmen done by
the services apparatus of padang utara district by distinguishing the time and cost
of service, attitude of officers as well as procedures that set out to the common
community with a certain group of people. The difference is done mainly on
among the rich, officials, community leaders and political figures. Not found any
discrimination due to the factors of race and reliogion. This happens due to the
large number of bureaucratic pathology contained in the organization of padang
utara district. Then the service culture still affected by the paternalistic culture and
local culture as well as service culture which has been hereditary within the
system�s of districts service in Indonesia. Social motives and economic motives
also became the cause of yhe occurrence of discrimination in the service of
padang utara district. The rank and the potition of a person both in Government
and in the society as well as the relationship with proximity of apparatus highly
influential to the service. So also with the low income services officers and not
strictly speaking enforcement of reward and punishment leads to poor quality of
service. Determination of required procedures of service with minimum standard.
Service which usually 3 days became one hour. So that all people can be catered
for with the treatment, procedure and the same time, and when there is a
deviation can be reported and acted upon immediately. |
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