Analisis Kepuasan Pelanggan terhadap Kualitas Layanan Situs Garuda Indonesia
This study aims to analyze customer satisfaction towards service quality provided by the website of PT Garuda Indonesia (Persero) Tbk. (www.garudaindonesia. com). Electronic service quality�s model used in this study is NetQual model (Bressolles, 2006) which consists of 18 variables representing t...
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| Main Authors: | , |
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| Format: | Theses and Dissertations NonPeerReviewed |
| Published: |
[Yogyakarta] : Universitas Gadjah Mada
2013
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| Subjects: | |
| Online Access: | https://repository.ugm.ac.id/119148/ http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=59142 |
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| Institution: | Universitas Gadjah Mada |