ANALISIS KUALITAS LAYANAN SISTEM INFORMASI MANAJEMEN FARMASI RUMAH SAKIT AKADEMIK UNIVERSITAS GADJAH MADA
To improve the quality of hospital care needed a management information system that always follow the development of information technology. If the system does not provide the required information, the user will dissatsfy and look for other alternatives. Satisfaction of the users can be used to eval...
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| Main Authors: | , |
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| Format: | Theses and Dissertations NonPeerReviewed |
| Published: |
[Yogyakarta] : Universitas Gadjah Mada
2013
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| Subjects: | |
| Online Access: | https://repository.ugm.ac.id/119677/ http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=59680 |
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| Institution: | Universitas Gadjah Mada |
| Summary: | To improve the quality of hospital care needed a management information
system that always follow the development of information technology. If the
system does not provide the required information, the user will dissatsfy and look
for other alternatives. Satisfaction of the users can be used to evaluate the quality
of information systems in organization. This study aimed to evaluate the quality
of pharmacy management information system in academic hospital of Gadjah
Mada University and to know the obstacles and benefits perceived by the user
with customer window analysis.
This study was descriptive research, with approach and survey method.
The subjects in this study were physician, pharmacist and IT Officer. The data
were analysis using SERVQUAL and Customer Window Analysis
The result showed that there was in negative gap value between
expectations and perception of the user management information systems of
hospitals. From each dimension worth complacence negative so that users could
not be fulfilled. The biggest gap in the sequence of the servqual dimensions
assurance (-1,36), responsiveness (-1,35), reliability (-1,15), tangibles (-1,1) and
empathy (-0,94). While the largest gap in the sequence of the information service
quality of the format (-1,92), completeness (-1,35), timeliness (-1,17), accuracy (-
1,08), security (-1,00), ease of use (-0,98) and socio cultural (-0,96). Priority
improvement of the analysis of the customer window is: responsiveness,
assurance and dimension format. |
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