KAJIAN PENGGUNAAN SISTEM INFORMASI CUSTOMER SERVICE DENGAN TECHNOLOGY ACCEPTANCE MODEL (STUDI KASUS PADA PT. SMARTFREN SEMARANG)

• Main Authors: , Johan Kemal Sahala Martua, , Dr. Ir. Eko Nugroho, M.Si
• Format: Theses and Dissertations NonPeerReviewed
• Published: [Yogyakarta] : Universitas Gadjah Mada 2013
• Subjects: ETD
• Online Access: https://repository.ugm.ac.id/120544/; http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=60575
• Institution: Universitas Gadjah Mada

Smartfren telecom, Pt. tbk. Is operator service provider cdma technology based telecommunication who has a license cellular debris and a limited mobility ( fixed wireless access ), and has the scope of the network of cdma ev-do ( equivalent to a network of mobile broadband 3g ) that is widest in indonesia. Smartfren is also a telecommunication operators first in the world who provides service of cdma ev-do rev.. B ( equivalent to 3.5 g with speed unduh s.d. 14.7 mbps ) and the operator of cdma first who provides service blackberry. This research includes what factors that affects the use of information systems customer service and identify the level of acceptance the the information system customer service in telecommunication industry. Factors affecting the public that it is never used the the information system customer service smartfren semarang. Pt, is the presence of benefit to use the the information system customer service the presence of ease in the use of information systems customer service the aim at in the use of information systems customer service the frequency of use of information systems customer service the presence of interest to use the the information system customer service and the existence of a tariff in accordance with benefits received in the use of information systems customer service.