PROFESIONALISME KERJA RESEPSIONIS SPA DALAM MENINGKATKAN KEPUASAN TAMU THE PHOENIX HOTEL YOGYAKARTA
Tourism in Indonesia growing quickly. Some tourist comes to Indonesia make need accommodate as hotel as place for take a rest. Hotel not only give room facility and drink eating but also offer other facility as spa. Spa at Indonesian really been popularly have useful traditional material for beauty....
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| Main Authors: | , |
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| Format: | Theses and Dissertations NonPeerReviewed |
| Published: |
[Yogyakarta] : Universitas Gadjah Mada
2013
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| Subjects: | |
| Online Access: | https://repository.ugm.ac.id/121995/ http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=62094 |
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| Institution: | Universitas Gadjah Mada |
| Summary: | Tourism in Indonesia growing quickly. Some tourist comes to Indonesia
make need accommodate as hotel as place for take a rest. Hotel not only give
room facility and drink eating but also offer other facility as spa. Spa at
Indonesian really been popularly have useful traditional material for beauty.
Much of tourist that look for spa's service, therefore more effort new spa
appereance . It makes emulation in spa's effort gets competitive. One of that
responsible and gets essential role outrival this spa's effort is spa�s
receptionist.
Writer wants to know spa's receptionist role in give satisfaction to
expect a guest on one of hotel at The Hotel Phoenix Yogyakarta. To the effect
of inscriptive it is subject to be know how qualification and job description of
professional spa's receptionist. Writer use methodic research descriptive one
that acquired through various data collecting tech kinds as observation,
interview, study in library, documentation and field work practice. So with
marks sense writer direct research get the analysis hits problem that becomes
conclusion on this research.
There is result even research of Final Task writing this writer knows
how qualification and job description of spa's receptionist that applied by The
Phoenix Hotel Yogyakarta in give satisfaction to expect a guest. This under
consideration will also word interference and constraint that experienced by
spa's receptionist in perform its duty assignment and how to settles it. So far
receptionist spa at The Yogyakarta's Hotel Phoenix corresponded to Standard
Operational Procedures (SOP) for five-star class hotel. |
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