PENGARUH KUALITAS JASA TERHADAP KEPUASAN MAHASISWA MM FEB UGM YOGYAKARTA
This study aims to: (1) Find a gap between the perceptions and expectations of students on the quality of services provided by MM UGM Yogyakarta, (2) to describe the quality of services provided to students: (3) Identify the level of interest and performance attributes quality of service
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Main Authors: | , |
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Format: | Theses and Dissertations NonPeerReviewed |
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[Yogyakarta] : Universitas Gadjah Mada
2013
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Subjects: | |
Online Access: | https://repository.ugm.ac.id/125501/ http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=65670 |
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Institution: | Universitas Gadjah Mada |