PENGARUH KUALITAS JASA TERHADAP KEPUASAN MAHASISWA MM FEB UGM YOGYAKARTA
This study aims to: (1) Find a gap between the perceptions and expectations of students on the quality of services provided by MM UGM Yogyakarta, (2) to describe the quality of services provided to students: (3) Identify the level of interest and performance attributes quality of service
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| Main Authors: | , |
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| Format: | Theses and Dissertations NonPeerReviewed |
| Published: |
[Yogyakarta] : Universitas Gadjah Mada
2013
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| Subjects: | |
| Online Access: | https://repository.ugm.ac.id/125501/ http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=65670 |
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| Institution: | Universitas Gadjah Mada |