ANALISIS PENGARUH KUALITAS PELAYANAN TERHADAP PENCAPAIAN KEPUASAN PELANGGAN BAR & RESTORAN X
Service quality and customer satisfaction are two important concepts that need to be understood by a company in order to grow in the competitive climate of the hospitality industry. Service quality as part of value proposition is proved to have an effect on customer satisfaction that becomes the ben...
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| Main Authors: | , |
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| Format: | Theses and Dissertations NonPeerReviewed |
| Published: |
[Yogyakarta] : Universitas Gadjah Mada
2013
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| Subjects: | |
| Online Access: | https://repository.ugm.ac.id/125546/ http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=65715 |
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| Institution: | Universitas Gadjah Mada |