Analisis Pengaruh Kualitas Jasa pada Kepuasan Pelanggan di Moda Transportasi Publik Trans Jogja
This research purpose is to test the influence of service quality to customer satisfaction in public transportation, Trans Jogja. Based on this research, dimention of service quality that most influence to customer service also known. The sampling method used in this research is non-probability samp...
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| Main Authors: | , |
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| Format: | Theses and Dissertations NonPeerReviewed |
| Published: |
[Yogyakarta] : Universitas Gadjah Mada
2013
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| Subjects: | |
| Online Access: | https://repository.ugm.ac.id/125859/ http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=66040 |
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| Institution: | Universitas Gadjah Mada |