PENERAPAN BALANCED SCORECARD SEBAGAI ALTERNATIF ALAT PENGUKURAN KINERJA ORGANISASI SEKTOR PUBLIK (Studi Kasus Pada Kantor SAMSAT Kabupaten Gunungkidul)

• Main Authors: , ARNI WULANDARI, , Dr. Hardo Basuki, M. Soc. Sc.
• Format: Theses and Dissertations NonPeerReviewed
• Published: [Yogyakarta] : Universitas Gadjah Mada 2013
• Subjects: ETD
• Online Access: https://repository.ugm.ac.id/126437/; http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=66659
• Institution: Universitas Gadjah Mada

This study aimed to evaluate performance achievement in Office of SAMSAT Gunungkidul. Evaluation is conducted by using concept of Balanced Scorecard. Balanced Scorecard concept is implemented by the Office of Gunungkidul SAMSAT Balanced Scorecard is a form that has been modified for the public sector. Four perspectives used were customer perspective, stakeholder perspective, internal prosess perspective, and learning and growth perspective. This study is a qualitative research with case study approach. Data which are used in this study are primary and secondary data. From these data, is evaluated the achievement of performance, disadvantages and advantages of Office of SAMSAT Gunungkidul, and the efforts being made to improve its performance. The achievement of performance in Office of SAMSAT Gunungkidul, in general is well enough. Overall, there was performance enhancement from 2008 to 2012, although it was not optimal. In addition, the Office SAMSAT also has not been able to identify the maximum potential to increase revenues Motor Vehicle Tax (PKB). There is motivation within SAMSAT officers to provide optimum services, the availability of adequate information systems, and the target of future work are contributing factors in the implementation of the Balanced Scorecard Office of SAMSAT Gunungkidul.