ANALISIS PENENTUAN FAKTOR LOYALITAS KONSUMEN TERHADAP KUALITAS PELAYANAN (SERVQUAL) PADA PERUSAHAAN PENGIRIMAN BARANG (CARGO) (Studi Kasus di Garuda Express Delivery, Sleman, Yogyakarta)
Indonesia as an archipelago requires an integrated national distribution system. Besides, the implementation of free-market economic system policies (free trade), pushing the industry improve competitiveness by improving its distribution system in order to meet the needs of consumers. So even provid...
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| Main Authors: | , |
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| Format: | Theses and Dissertations NonPeerReviewed |
| Published: |
[Yogyakarta] : Universitas Gadjah Mada
2014
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| Online Access: | https://repository.ugm.ac.id/126809/ http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=67043 |
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| Institution: | Universitas Gadjah Mada |